Because of high profit (maid agency may be able to earn $800 to $2000 per transaction), maid agency industry in Singapore is easy to attract who just want to make some quick money and disappear.
But now this has become harder and harder, thanks to effort by government to improve the service standard of the maid agencies in Singapore On its website, the Ministry of Manpower provides important information about each licensed maid agency in Singapore
First and foremost, it provides reviews of employers who had engaged the maid agency before. This could help the new employers who are looking for maid for the first time. It also encourages maid agency to invest time and effort to improve their customer service.
Many people may believe that the more established one usually provides good service because of the belief that only good one can survive the test of time. What we have found out from the MOM data does not agree with this point of view. For example, there are a few maid agencies with 10 years of history has a rating of 3.2 which is much below the average.
Furthermore, transaction volume is not able to tell the quality of service as well. We found that average service rating of those big companies (defined as company that has a transaction volume of 1000 per year) is much lower than the average. For example, one company has applied more than 1162 work permits for maid in the last one year, but its service rating is much lower than at 3.3 only.
To select the best maid agency, the prospective maid employer should look at the customer service rating directly as all these are based on true feedback of the employers and is collected and published by the government. This makes all these data reliable.
The employer can also look at the retention rate. The higher the better as it is an indication of maid's performance and employer's satisfaction about maid's performance. Based on our observation, there is only one company that achieve 100%. It is believed that this company will not be able to maintain this high rate as it places more maid with employer. It is considered good if a maid agency can achieve more than 65% of retention rate.
Last is to look at the transfer rate, The lower the value, the better the service of the maid agency. There are many agencies which achieve 0% for the transfer rate. Hence, prospective maid employer do not need to give too much weight for this parameter when selecting the best maid agency.
Tuesday, 21 November 2017
Sunday, 19 November 2017
Income Requirement For Hiring Maid
To hire a maid in Singapore, you will need to have a stable annual income as the Ministry of Manpower will consider this when it process the application of work permit for the foreign domestic helper. It has been estimated by many maid agencies that the income requirement should be around $30000 per year.
To help needy families, elderly or disabled person in applying for work permit for maid, the ministry of manpower in Singapore also has two schemes joint income scheme and sponsorship income that families can apply under which.
Joint Income Scheme
Under the Joint Income Scheme, the employer can combine income with one of his or her immediate family members (rather than spouse). This immediate family member must live in the same residential address as the main applicant.
This immediate family member can be a sibling, relative, parent or child.
Sponsorship Scheme
This scheme is for senior citizens who are not earning an income.
Under this scheme, an employer can apply for a work permit for domestic helper based on the income of up to two sponsors. The sponsor can be employer’s children or children’s spouse, grandchildren or grandchildren’s spouse, or employer’s sibling.
Other than the income requirement, the employer may need to meet other requirement such as mentally fit in order to fulfill the role as an employer.
Source: Income requirement for employing maid.
To help needy families, elderly or disabled person in applying for work permit for maid, the ministry of manpower in Singapore also has two schemes joint income scheme and sponsorship income that families can apply under which.
Joint Income Scheme
Under the Joint Income Scheme, the employer can combine income with one of his or her immediate family members (rather than spouse). This immediate family member must live in the same residential address as the main applicant.
This immediate family member can be a sibling, relative, parent or child.
Sponsorship Scheme
This scheme is for senior citizens who are not earning an income.
Under this scheme, an employer can apply for a work permit for domestic helper based on the income of up to two sponsors. The sponsor can be employer’s children or children’s spouse, grandchildren or grandchildren’s spouse, or employer’s sibling.
Other than the income requirement, the employer may need to meet other requirement such as mentally fit in order to fulfill the role as an employer.
Source: Income requirement for employing maid.
Sunday, 12 November 2017
Maid Agency Fee in Singapore
Maid agency fee in Singapore
There are about 1300 licensed maid agencies in Singapore, these maid agencies offer different packages. For one maid agencies, the package for maids of different nationalities is also different. Because of this, many employers find it confusing when they consider the maid agency fee.
For maid agencies, the following will usually determine their package fee:
1. Recruitment cost. Maid agencies in maid’s home countries charge employment agencies in Singapore a fee. This fee may vary from one maid agency to another as there is no standard recruitment fee in maid’s home countries.
2. Operating cost. Many maid agencies are operated at the shopping center like Bukit Timah shopping center, Lucky Plaza, City Plaza in Singapore. Other than the rental fee, maid agent will also need to hire manpower for customer service.
Because of intense competition, many maid agencies also spend a lot of money on advertising their service.
Government restricting factor
For Filipino maid and Indonesian maid, the maid agencies are not allowed to charge maid a high placement fee. Because of this, part of recruitment cost, in the end, will be bear by the employer. This explains why agency fee for Filipino maid and Indonesian maid are usually higher.
Profit consideration
It has been estimated that the maid agency will be able to earn $800 to $2000 if they are able to successfully place a maid in Singapore.
Source: maid agency fee in Singapore
There are about 1300 licensed maid agencies in Singapore, these maid agencies offer different packages. For one maid agencies, the package for maids of different nationalities is also different. Because of this, many employers find it confusing when they consider the maid agency fee.
For maid agencies, the following will usually determine their package fee:
1. Recruitment cost. Maid agencies in maid’s home countries charge employment agencies in Singapore a fee. This fee may vary from one maid agency to another as there is no standard recruitment fee in maid’s home countries.
2. Operating cost. Many maid agencies are operated at the shopping center like Bukit Timah shopping center, Lucky Plaza, City Plaza in Singapore. Other than the rental fee, maid agent will also need to hire manpower for customer service.
Because of intense competition, many maid agencies also spend a lot of money on advertising their service.
Government restricting factor
For Filipino maid and Indonesian maid, the maid agencies are not allowed to charge maid a high placement fee. Because of this, part of recruitment cost, in the end, will be bear by the employer. This explains why agency fee for Filipino maid and Indonesian maid are usually higher.
Profit consideration
It has been estimated that the maid agency will be able to earn $800 to $2000 if they are able to successfully place a maid in Singapore.
Source: maid agency fee in Singapore
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